Tags
Search, pick, or create a colored tag right on the ticket.
Find it in HDHelpDesk
- Ticket
- + Add Tag
/ticketsThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Tags are shared across the helpdesk and filterable everywhere.
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02
AdvantageWhy it beats the usual way
Spot patterns across hundreds of tickets.
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03
BenefitWhat you get
You see which problem keeps coming back.
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04
Promised LandWhere it takes you
You fix the root cause once instead of answering it forty times.
Try it yourself
Put Tags to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.