Tags
You see which problem keeps coming back.
Tags are shared across the helpdesk and filterable everywhere.
Find it in HDHelpDesk
- Ticket
- + Add Tag
/ticketsWhy it’s better
Spot patterns across hundreds of tickets.
You fix the root cause once instead of answering it forty times.
HDHelpDesk
Put Tags to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.