Copy and hide replies
Copy one of your replies, or hide it from the customer's portal thread.
Find it in HDHelpDesk
- Ticket
- message menu
/ticketsThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Clean up the portal view without deleting your records.
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02
AdvantageWhy it beats the usual way
Fix a mistaken reply in the portal.
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03
BenefitWhat you get
Your customer-facing thread stays tidy.
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04
Promised LandWhere it takes you
One slip doesn't stay on display.
Try it yourself
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Tickets, live chat, and a branded customer portal. Every question gets an owner.