Reopen-or-new choice for closed tickets
Threads stay clean and reopened tickets carry their history.
The customer sorts it for you at the moment they reply.
Find it in HDHelpDesk
- Portal
- reply on closed ticket
/customer-portalWhy it’s better
Old context comes back only when it helps.
You never answer a new problem by reading a stale one.
HDHelpDesk
Put Reopen-or-new choice for closed tickets to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.