Reopen-or-new choice for closed tickets
When a customer replies to a finished ticket, they choose Continue this issue or start a new one.
Find it in HDHelpDesk
- Portal
- reply on closed ticket
/customer-portalThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
The customer sorts it for you at the moment they reply.
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02
AdvantageWhy it beats the usual way
Old context comes back only when it helps.
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03
BenefitWhat you get
Threads stay clean and reopened tickets carry their history.
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04
Promised LandWhere it takes you
You never answer a new problem by reading a stale one.
Try it yourself
Put Reopen-or-new choice for closed tickets to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.