Help desk & ops · Feature Atlas

ChatBaser

The AI agent builder grounded in your approved knowledge.

ChatBaser builds AI chat agents that answer from your files, website, notes, and approved answers. Put them on your site as a chat bubble, share a link, give them a voice, or combine several into a branded Help Center. Every chat is logged, measured, and can capture a lead, and no AI key is needed.

Features: 67
Areas: 11
Levels deep: 2
Coordinate: CH

Visit ChatBaser Start free See the ChatBaser page

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Playground Test Chat

FeatureUses your real widget look and settings. Works even while the agent is private.
AdvantageCatch wrong answers before a customer does.
BenefitYou ship a bot you have already tested.
Promised LandYou turn it on with confidence, not crossed fingers.

In the product

See ChatBaser at work.

ChatBaser Playground with a branded green chat widget for a fictional outdoor store: the agent answers a Canada shipping question with delivery time and free-shipping threshold, then answers a used-tent return question with a 60-day policy and a cited source page, with copy, play, and thumbs up or down actions and suggested message chips — PlaygroundTest your bot before anyone else sees it.Explore Playground Test Chat

ChatBaser public Help Center portal in dark mode for a fictional outdoor store, with recent chats in the sidebar and an answered conversation: step-by-step instructions to change an order size, shipping timing, a link to the returns page, and a follow-up answer with live support hours and how to submit a ticket — Help Center PortalA branded help center that answers from all your bots.Explore Public Help Center Portal

ChatBaser Website sources page after a finished crawl: a Crawl complete badge showing 34 pages found, a Link sources list grouped under one store domain with pages such as Shipping and Delivery Times, Returns and Used Gear Policy, and Tent Sizing Guide ticked, Preview Selected and Train Selected buttons, and a Sources panel showing 34 Links, 1.8 MB of 10 MB used, and Trained status — Website CrawlPoint it at your site and it learns every page.Explore Website Sources

ChatBaser analytics for a chat agent: 36 total conversations, 40 messages, contact capture metrics, a Chats started line chart rising sharply to Sep 28, and chats by country led by United States (14), United Kingdom (7), Canada and Germany (5) — Chat AnalyticsSee how many people your bot helped, and where they came from.Explore Chat Analytics

ChatBaser chat logs split view: conversation list on the left with a selected 'cant publish page' thread (12 messages), and the full transcript on the right where the agent replies with a step-by-step checklist — Chat LogsRead every conversation your bot has, word for word.Explore Chat Logs

ChatBaser file sources list for the Scale.gg Assistant with markdown knowledge files such as user guides, briefs, and plan documents, each showing size and type — Training FilesUpload your docs once. Your bot answers from them.Explore File Sources

Areas

Every part of ChatBaser.

CH-016 features

Chat Agents

Home base. One card per agent. Create, open, copy, and delete agents.

CH-024 features

Playground

Private test chat that looks exactly like the live widget.

Playground Test Chat+3

CH-035 features

Activity

Every conversation, with visitor details, export, and delete.

Chat Logs+4

CH-045 features

Analytics

Chat volume, ratings, contact capture, country, and channel.

Chat Analytics+4

CH-0514 features

Sources & Training

Teach the agent with files, text, website pages, and Q&A, then train it.

CH-063 features

Deploy

Put the agent on your site as a bubble or iframe, or share a direct link.

CH-074 features

Developers (API)

An API endpoint for every agent and Help Center, with keys and code samples.

Developer API Endpoint+3

CH-0812 features

Agent Settings

Name, AI behavior, chat look and voice, auto-open, contact capture, security, and deletion.

CH-098 features

Help Centers

Branded, full-page support portals that search several agents at once.

CH-101 feature

Leads

Every visitor who shared contact details, across all agents.

Leads List

CH-115 features

Account & Credits

Profile, AI credits, User Guide, and switching Scale.gg apps.