Chat Logs
You know exactly where the bot is strong and where it is weak.
Full transcripts plus a Details tab with country, source, timing, and captured contact info.
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- Agent
- Activity
- Chat Logs
/agents/:agentId/activity/chat-logsWhy it’s better
See the real questions customers ask, word for word.
You fix what customers actually struggle with, instead of guessing in a meeting.
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4 parts that make it work.
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