ChatBaserCH-04.01

Chat Analytics

You can prove the bot is worth it.

Answer quality and lead capture on one page, not scattered across tools.

Find it in ChatBaser

Agent
Analytics
Chats

/agents/:agentId/analytics/chats

Why it’s better

See if the bot is helping and how many leads it brings in.

When someone asks 'is the chatbot doing anything?', you open one page and the chart answers for you.

In the product

See it in ChatBaser.

ChatBaser analytics for a chat agent: 36 total conversations, 40 messages, contact capture metrics, a Chats started line chart rising sharply to Sep 28, and chats by country led by United States (14), United Kingdom (7), Canada and Germany (5) — Chat AnalyticsSee how many people your bot helped, and where they came from.

Inside this feature

4 parts that make it work.

Analytics › Chat AnalyticsCH-04.01.1Contact Capture MetricsYou see the bot as a lead source, not a cost.Analytics › Chat AnalyticsCH-04.01.2Chats by CountryPlan hours, language, and offers with real data.Analytics › Chat AnalyticsCH-04.01.3Chats by ChannelYour placement gets smarter.Analytics › Chat AnalyticsCH-04.01.4Answer RatingsThe bot gets better every week.

ChatBaser

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The AI agent builder grounded in your approved knowledge.

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