ChatBaserCH-04.01

Chat Analytics

Totals, ratings, contact capture, chats over time, by country, and by channel.

Find it in ChatBaser

Agent
Analytics
Chats

/agents/:agentId/analytics/chats

The chain

From what it does to where it takes you.

01

FeatureWhat it does
Answer quality and lead capture on one page, not scattered across tools.
02

AdvantageWhy it beats the usual way
See if the bot is helping and how many leads it brings in.
03

BenefitWhat you get
You can prove the bot is worth it.
04

Promised LandWhere it takes you
When someone asks 'is the chatbot doing anything?', you open one page and the chart answers for you.

In the product

See it in ChatBaser.

ChatBaser analytics for a chat agent: 36 total conversations, 40 messages, contact capture metrics, a Chats started line chart rising sharply to Sep 28, and chats by country led by United States (14), United Kingdom (7), Canada and Germany (5) — Chat AnalyticsSee how many people your bot helped, and where they came from.

Inside this feature

4 parts that make it work.

Analytics › Chat AnalyticsCH-04.01.1Contact Capture MetricsYou see the bot as a lead source, not a cost.Analytics › Chat AnalyticsCH-04.01.2Chats by CountryPlan hours, language, and offers with real data.Analytics › Chat AnalyticsCH-04.01.3Chats by ChannelYour placement gets smarter.Analytics › Chat AnalyticsCH-04.01.4Answer RatingsThe bot gets better every week.

Try it yourself

Put Chat Analytics to work.

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