Ticket statuses
Customers see progress, not silence.
Sent to Dev flips back to Open by itself if the customer replies.
Find it in HDHelpDesk
- Ticket
- Status
/ticketsWhy it’s better
Everyone knows whose move it is.
Fewer 'any update?' emails and more customers who trust you're on it.
HDHelpDesk
Put Ticket statuses to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.