Ticket statuses
Open, Pending, Sent to Dev, Resolved, Closed, Merged. Customers see a friendly version of each.
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- Ticket
- Status
/ticketsThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Sent to Dev flips back to Open by itself if the customer replies.
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02
AdvantageWhy it beats the usual way
Everyone knows whose move it is.
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03
BenefitWhat you get
Customers see progress, not silence.
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04
Promised LandWhere it takes you
Fewer 'any update?' emails and more customers who trust you're on it.
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