Inbox filters and sort
Filter by Status, Priority, Application, and Waiting on. Sort by last customer interaction, newest, oldest, or priority.
Find it in HDHelpDesk
- Sidebar
- Inbox
- filter bar
/dashboardThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Default sort puts the customer who wrote most recently on top.
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02
AdvantageWhy it beats the usual way
You work the queue in the order that matters.
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03
BenefitWhat you get
Urgent and waiting tickets rise; noise sinks.
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04
Promised LandWhere it takes you
Your best hour goes to the tickets that save customers, not the ones that were simply first.
Try it yourself
Put Inbox filters and sort to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.