Inbox filters and sort
Urgent and waiting tickets rise; noise sinks.
Default sort puts the customer who wrote most recently on top.
Find it in HDHelpDesk
- Sidebar
- Inbox
- filter bar
/dashboardWhy it’s better
You work the queue in the order that matters.
Your best hour goes to the tickets that save customers, not the ones that were simply first.
HDHelpDesk
Put Inbox filters and sort to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.