Sidebar ticket views
Nine views with live counts: Inbox, My Tickets, Active, Waiting on Us, Unassigned, Open, Pending, Sent to Dev, Resolved.
Find it in HDHelpDesk
- Sidebar
- My Tickets / Active / Waiting on Us / Unassigned / Open / Pending / Sent to Dev / Resolved
/tickets?filter=assignedThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Each view is a one-click answer to a common question, like 'what's mine?' or 'who's waiting?'.
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02
AdvantageWhy it beats the usual way
You never build the same filter twice.
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03
BenefitWhat you get
Every agent sees their own work and the gaps in the team's.
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04
Promised LandWhere it takes you
Nothing slips through the cracks between two people who each thought the other had it.
Inside this feature
2 parts that make it work.
Try it yourself
Put Sidebar ticket views to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.