Sidebar ticket views
Every agent sees their own work and the gaps in the team's.
Each view is a one-click answer to a common question, like 'what's mine?' or 'who's waiting?'.
Find it in HDHelpDesk
- Sidebar
- My Tickets / Active / Waiting on Us / Unassigned / Open / Pending / Sent to Dev / Resolved / All Tickets
/tickets?filter=assignedWhy it’s better
You never build the same filter twice.
Nothing slips through the cracks between two people who each thought the other had it.
Inside this feature
2 parts that make it work.
HDHelpDesk
Put Sidebar ticket views to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.