Shareable ticket links
Opening a ticket updates the URL so you can send it to a teammate.
Find it in HDHelpDesk
- Ticket
- address bar
/tickets?ticketNumber=The chain
From what it does to where it takes you.
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01
FeatureWhat it does
A link lands your teammate on the exact ticket.
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02
AdvantageWhy it beats the usual way
No 'which ticket?' back-and-forth.
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03
BenefitWhat you get
Handoffs take one paste.
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04
Promised LandWhere it takes you
You can loop in help in five seconds, right when you need it.
Try it yourself
Put Shareable ticket links to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.