Create a ticket for a customer
Log a phone call or email as a ticket with email, name, subject, message, priority, category, and tags.
Find it in HDHelpDesk
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/dashboardThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Every request lands in the same queue, however it arrived.
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AdvantageWhy it beats the usual way
No request lives only in someone's memory.
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BenefitWhat you get
Phone promises get the same tracking as portal requests.
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Promised LandWhere it takes you
The customer who called on Tuesday gets their answer on Wednesday, not never.
Try it yourself
Put Create a ticket for a customer to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.