Create a ticket for a customer
Phone promises get the same tracking as portal requests.
Every request lands in the same queue, however it arrived.
Find it in HDHelpDesk
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/dashboardWhy it’s better
No request lives only in someone's memory.
The customer who called on Tuesday gets their answer on Wednesday, not never.
HDHelpDesk
Put Create a ticket for a customer to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.