Merge duplicate tickets
Tick two or more tickets, pick the primary, and merge. Messages and attachments move over.
Find it in HDHelpDesk
- Ticket list
- Merge Tickets
/ticketsThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Every merged ticket keeps a history entry, so nothing is lost.
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02
AdvantageWhy it beats the usual way
One customer, one problem, one thread.
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03
BenefitWhat you get
No two agents answer the same question in different ways.
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04
Promised LandWhere it takes you
The customer hears one clear voice instead of three conflicting ones.
Try it yourself
Put Merge duplicate tickets to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.