Merge duplicate tickets
No two agents answer the same question in different ways.
Every merged ticket keeps a history entry, so nothing is lost.
Find it in HDHelpDesk
- Ticket list
- Merge Tickets
/ticketsWhy it’s better
One customer, one problem, one thread.
The customer hears one clear voice instead of three conflicting ones.
HDHelpDesk
Put Merge duplicate tickets to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.