Ticket header controls
Every ticket has an owner and an urgency.
Every routing control sits at the top of the ticket.
Find it in HDHelpDesk
- Ticket
- header
/tickets?ticketNumber=Why it’s better
Route a ticket in three clicks without leaving it.
'I thought you had it' disappears from your team's vocabulary.
Inside this feature
2 parts that make it work.
HDHelpDesk
Put Ticket header controls to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.