Ticket header controls
Set Status, assignee, Priority, and application, add Tags, star it, and copy the customer email.
Find it in HDHelpDesk
- Ticket
- header
/tickets?ticketNumber=The chain
From what it does to where it takes you.
-
01
FeatureWhat it does
Every routing control sits at the top of the ticket.
-
02
AdvantageWhy it beats the usual way
Route a ticket in three clicks without leaving it.
-
03
BenefitWhat you get
Every ticket has an owner and an urgency.
-
04
Promised LandWhere it takes you
'I thought you had it' disappears from your team's vocabulary.
Inside this feature
2 parts that make it work.
Try it yourself
Put Ticket header controls to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.