Conversation tab and reply box
Customers get a clear answer and a way back to the thread.
Replies go out by email with a secure link back to the portal. Drafts save as you type.
Find it in HDHelpDesk
- Ticket
- Conversation
/tickets?ticketNumber=Why it’s better
Answer fast without losing a half-written reply.
A browser crash at 5 p.m. never costs you a carefully written apology.
Inside this feature
4 parts that make it work.
HDHelpDesk
Put Conversation tab and reply box to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.