Private internal notes
The next agent reads the whole backstory.
Discuss the case right next to it, in a tab customers never see.
Find it in HDHelpDesk
- Ticket
- Notes
/tickets?ticketNumber=Why it’s better
No side chats in Slack that vanish.
A customer never has to explain their problem twice.
HDHelpDesk
Put Private internal notes to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.