Resolve-on-send prompt
After sending, choose to mark the ticket resolved or leave it as is.
Find it in HDHelpDesk
- Ticket
- Send Reply
/ticketsThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Closing the loop is part of sending, not a separate chore.
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02
AdvantageWhy it beats the usual way
Your queue stays honest.
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03
BenefitWhat you get
Finished work actually looks finished.
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04
Promised LandWhere it takes you
Your open count means something when you glance at it.
Try it yourself
Put Resolve-on-send prompt to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.