Split a ticket
Turn one customer message into its own new ticket. AI names it and the original resolves.
Find it in HDHelpDesk
- Ticket
- message
- Split
/ticketsThe chain
From what it does to where it takes you.
-
01
FeatureWhat it does
Two problems get two owners instead of one tangled thread.
-
02
AdvantageWhy it beats the usual way
Each issue is tracked and closed on its own.
-
03
BenefitWhat you get
Nothing gets forgotten because it was buried in a reply.
-
04
Promised LandWhere it takes you
The 'oh, and also…' question gets answered too.
Try it yourself
Put Split a ticket to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.