Split a ticket
Nothing gets forgotten because it was buried in a reply.
Two problems get two owners instead of one tangled thread.
Find it in HDHelpDesk
- Ticket
- message
- Split
/ticketsWhy it’s better
Each issue is tracked and closed on its own.
The 'oh, and also…' question gets answered too.
HDHelpDesk
Put Split a ticket to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.