Formatted replies
Step-by-step help looks like steps.
Customers see the same formatting in the portal and in the email.
Find it in HDHelpDesk
- Ticket
- reply box toolbar
/tickets?ticketNumber=Why it’s better
Long answers are easy to read.
Customers follow your instructions the first time.
HDHelpDesk
Put Formatted replies to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.