HDHelpDeskHD-07.01

Article editor

Customers answer their own questions.

Slugs fill in for you. Only published articles reach the portal.

Find it in HDHelpDesk

Content
Knowledge Base
New article

/knowledge-base/new

Why it’s better

Publish self-help without a website builder.

The 'how do I reset my password' tickets quietly stop arriving.

In the product

See it in HDHelpDesk.

HDHelpDesk Edit Article screen for 'How to reset your password' in the Account & Sign-in category, switched to Published, with the markdown editor and formatting toolbar (bold, italic, heading, link, list, quote, code) on the left and a live preview of the finished help article with numbered steps, a tip callout and a link to open a support thread on the right — Knowledge Base article editorWrite a help article once, publish it, and let customers answer their own questions.

HDHelpDesk

Put Article editor to work.

Tickets, live chat, and a branded customer portal. Every question gets an owner.

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