Ask Emily in Knowledge Base search
Fewer tickets for questions your help content already answers.
If Emily is not sure, she says so and offers Submit a ticket with the question filled in. She never guesses.
Find it in HDHelpDesk
- Portal
- Knowledge Base
- Ask Emily
/customer-portalWhy it’s better
Customers get a direct answer, not just a list of articles.
Customers get help at 2 a.m. and your team wakes up to fewer tickets.
HDHelpDesk
Put Ask Emily in Knowledge Base search to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.