Emily in the portal
When the interceptor is on, Emily suggests an answer. Customers mark it solved or click I still need a human.
Find it in HDHelpDesk
- Portal
- Emily found something that may help
/customer-portalThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
AI answers first, with a clear path to a person.
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02
AdvantageWhy it beats the usual way
Customers get help at 2 a.m.
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03
BenefitWhat you get
Your team wakes to fewer tickets.
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04
Promised LandWhere it takes you
Customers get unstuck tonight and you still start tomorrow with a lighter queue.
Try it yourself
Put Emily in the portal to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.