Tags manager
Reports by tag actually mean something.
One shared set of labels for the team.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- Tags
/helpdesk-settings?tab=tagsWhy it’s better
Consistent tagging everyone understands.
You can see at a glance that 'billing' doubled this month and act on it.
HDHelpDesk
Put Tags manager to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.