General settings
Helpdesk name, logo upload or icon, Enable Live Chat, Enable Knowledge Base, and Ticket Form Products.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- General
/helpdesk-settings?tab=generalThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Turn features on for customers with a switch. One product hides the product dropdown.
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02
AdvantageWhy it beats the usual way
Your portal shows only what you offer.
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03
BenefitWhat you get
Customers see a clean, relevant form.
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04
Promised LandWhere it takes you
Customers pick the right product on the first try and reach the right person faster.
Try it yourself
Put General settings to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.