Ticket interceptor
Emily checks new questions and offers an answer; customers can close or ask for a person.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- ChatBaser
- Let Emily answer before a ticket waits in line
/helpdesk-settings?tab=chatbaserThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
The customer always has a one-click path to a human.
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02
AdvantageWhy it beats the usual way
Instant help without trapping anyone.
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03
BenefitWhat you get
Fewer tickets, happier customers.
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04
Promised LandWhere it takes you
Simple questions get answered right away, and anyone who wants a person still gets one.
Try it yourself
Put Ticket interceptor to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.