Ticket interceptor
Fewer tickets, happier customers.
The customer always has a one-click path to a human.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- ChatBaser
- Let Emily answer before a ticket waits in line
/helpdesk-settings?tab=chatbaserWhy it’s better
Instant help without trapping anyone.
Simple questions get answered right away, and anyone who wants a person still gets one.
HDHelpDesk
Put Ticket interceptor to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.