HDHelpDeskHD-11.06

ChatBaser and Emily

Your team handles only what needs a human.

Emily answers clear questions before a ticket waits in line. Refunds, account access, bugs, and urgent requests always go to people.

Find it in HDHelpDesk
  1. Sidebar
  2. Settings
  3. Helpdesk Settings
  4. ChatBaser
/helpdesk-settings?tab=chatbaser

Why it’s better

Simple questions get answered instantly.

Routine questions get handled around the clock, and the tough cases still reach a real person.

In the product

See it in HDHelpDesk.

ChatBaser knowledge pickerConnect your ChatBaser Help Centers so AI answers from your own knowledge.

Inside this feature

4 parts that make it work.

Helpdesk Settings › ChatBaser and EmilyHD-11.06.1Emily knowledge pickerNo random answers from the wrong product.Helpdesk Settings › ChatBaser and EmilyHD-11.06.2Ticket interceptorFewer tickets, happier customers.Helpdesk Settings › ChatBaser and EmilyHD-11.06.3ChatBaser trainingYour support improves without extra writing.Helpdesk Settings › ChatBaser and EmilyHD-11.06.4Help Desk InstructionsEvery answer sounds like your brand.

HDHelpDesk

Put ChatBaser and Emily to work.

Tickets, live chat, and a branded customer portal. Every question gets an owner.

Check out HDHelpDesk See pricing

Ask the Atlas

Does Scale.gg have…? Ask in plain words.

Ask me what you want to get done. I’ll tell you which Scale.gg apps and features do it, and link you straight to them.

AI answers can be wrong. Each answer links to the feature pages so you can check.