ChatBaser and Emily
Connect ChatBaser, choose up to five knowledge sources for Emily, turn on the ticket interceptor, and schedule training.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- ChatBaser
/helpdesk-settings?tab=chatbaserThe chain
From what it does to where it takes you.
-
01
FeatureWhat it does
Emily answers clear questions before a ticket waits in line. Refunds, account access, bugs, and urgent requests always go to people.
-
02
AdvantageWhy it beats the usual way
Simple questions get answered instantly.
-
03
BenefitWhat you get
Your team handles only what needs a human.
-
04
Promised LandWhere it takes you
Routine questions get handled around the clock, and the tough cases still reach a real person.
In the product
See it in HDHelpDesk.
Inside this feature
3 parts that make it work.
Try it yourself
Put ChatBaser and Emily to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.