Notifications
Email your team when a customer replies, and email customers when an agent responds, with a secure button back.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- Notifications
/helpdesk-settings?tab=notificationsThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Blank team address alerts the assigned agent first, then the owner.
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02
AdvantageWhy it beats the usual way
Nobody misses a reply.
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03
BenefitWhat you get
The conversation keeps moving on both sides.
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04
Promised LandWhere it takes you
Tickets close in days, not weeks of silence.
Try it yourself
Put Notifications to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.