Responses tab
The same premade answers list as Content > Premade Answers.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- Responses
/helpdesk-settings?tab=canned-responsesThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Manage saved replies next to other settings.
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02
AdvantageWhy it beats the usual way
One source of truth.
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03
BenefitWhat you get
No duplicate templates drifting apart.
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04
Promised LandWhere it takes you
Every agent sends today's correct answer.
Try it yourself
Put Responses tab to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.