AI Support settings
Turn on AI clarification questions, AI reply suggestions, and Learn from staff replies.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- AI Support
/helpdesk-settings?tab=ai-intakeThe chain
From what it does to where it takes you.
-
01
FeatureWhat it does
Clarification asks customers for the URL, login email, or error message up front. Off by default.
-
02
AdvantageWhy it beats the usual way
Tickets arrive with the facts you need.
-
03
BenefitWhat you get
Fewer back-and-forth rounds.
-
04
Promised LandWhere it takes you
You solve on the first reply instead of the fourth.
Try it yourself
Put AI Support settings to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.