AI Support settings
Fewer back-and-forth rounds.
Clarification asks customers for the URL, login email, or error message up front. Off by default.
Find it in HDHelpDesk
- Sidebar
- Settings
- Helpdesk Settings
- AI Support
/helpdesk-settings?tab=ai-intakeWhy it’s better
Tickets arrive with the facts you need.
You solve on the first reply instead of the fourth.
HDHelpDesk
Put AI Support settings to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.