No Accounts filter and Scale portal routes
Auto-closed no-account tickets, plus Ask Emily, Presales question, Product Desk, and Account & Billing routes in the Scale portal.
Find it in HDHelpDesk
- Inbox filter / Scale portal (Scale workspace only)
/customer-portalThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Each request type goes to the right door.
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02
AdvantageWhy it beats the usual way
Less noise in the queue.
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03
BenefitWhat you get
Faster routing.
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04
Promised LandWhere it takes you
Real customers get priority.
Try it yourself
Put No Accounts filter and Scale portal routes to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.