No Accounts filter and Scale portal routes
Each request type goes to the right door.
Find it in HDHelpDesk
- Inbox filter / Scale portal (Scale workspace only)
/customer-portalWhy it’s better
Faster routing. Less noise in the queue.
Real customers get priority.
HDHelpDesk
Put No Accounts filter and Scale portal routes to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.