Copilot tab
Reads the ticket and gives customer context, previous tickets, next actions, missing info, a suggested reply, and an escalation packet.
Find it in HDHelpDesk
- Ticket
- Copilot (Scale workspace only)
/ticketsThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
A briefing before you type a word.
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02
AdvantageWhy it beats the usual way
Faster, safer answers on complex accounts.
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03
BenefitWhat you get
Every agent works like a senior.
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04
Promised LandWhere it takes you
Hard account issues get solved without a Slack thread to the founder.
Try it yourself
Put Copilot tab to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.