Incidents
Calm response to bad days.
See the outage, not fifty tickets.
Find it in HDHelpDesk
- Sidebar
- Reports
- Incidents (Scale workspace only)
/scale-incidentsWhy it’s better
Reply to everyone affected at once.
An outage costs you an hour, not a weekend.
HDHelpDesk
Put Incidents to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.