Impersonate, Domain protection, Domains Manager, Adjust ScaleCredits
Diagnose from inside the ticket.
Find it in HDHelpDesk
- Ticket
- actions (Scale workspace only)
/ticketsWhy it’s better
Fewer handoffs. Fix, don't forward.
The customer gets 'done' instead of 'escalated'.
HDHelpDesk
Put this feature to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.