Premade answers with slash shortcuts
Save a Name, optional Shortcut like /hi, and Content. Type / anywhere to insert it.
Find it in HDHelpDesk
- Content
- Premade Answers
- Add Response
/helpdesk-settings?tab=canned-responsesThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Works in replies, notes, and live chat.
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02
AdvantageWhy it beats the usual way
Your best answer is two keystrokes away.
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03
BenefitWhat you get
Every agent sends the same correct answer.
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04
Promised LandWhere it takes you
The tenth 'where's my login?' of the day takes five seconds, and still sounds friendly.
Try it yourself
Put Premade answers with slash shortcuts to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.