Premade answers with slash shortcuts
Every agent sends the same correct answer.
Works in replies, notes, and live chat.
Find it in HDHelpDesk
- Content
- Premade Answers
- Add Response
/helpdesk-settings?tab=canned-responsesWhy it’s better
Your best answer is two keystrokes away.
The tenth 'where's my login?' of the day takes five seconds, and still sounds friendly.
HDHelpDesk
Put Premade answers with slash shortcuts to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.