Team members and roles
Viewers watch, agents answer, admins run the show.
Give each person exactly the power they need.
Find it in HDHelpDesk
- Sidebar
- Team
/teamWhy it’s better
Share the queue without risking settings.
You can let a new hire in on day one without handing over the keys.
Inside this feature
2 parts that make it work.
HDHelpDesk
Put Team members and roles to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.