Team members and roles
See each member's role, status, and joined date. Roles: Admin, Agent, Viewer.
Find it in HDHelpDesk
- Sidebar
- Team
/teamThe chain
From what it does to where it takes you.
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01
FeatureWhat it does
Give each person exactly the power they need.
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02
AdvantageWhy it beats the usual way
Share the queue without risking settings.
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03
BenefitWhat you get
Viewers watch, agents answer, admins run the show.
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04
Promised LandWhere it takes you
You can let a new hire in on day one without handing over the keys.
Inside this feature
2 parts that make it work.
Try it yourself
Put Team members and roles to work.
Tickets, live chat, and a branded customer portal. Every question gets an owner.