Acceptable Use Policy

1 Prohibited Content

You may not use the Services to create, store, transmit, distribute, or promote any of the following content:

A. Illegal Content

• Content that violates any applicable local, state, national, or international law or regulation
• Content that promotes, facilitates, or instructs illegal activity
• Content involving the sale or distribution of illegal substances, controlled substances, or drug paraphernalia
• Content that facilitates money laundering, financial fraud, or tax evasion

B. Harmful and Abusive Content

• Content that is defamatory, libelous, or constitutes harassment, bullying, or threats of violence
• Content that promotes hate speech, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
• Content that exploits, harms, or endangers minors in any way
• Content that promotes self-harm or suicide

C. Adult and Explicit Content

• Sexually explicit or pornographic content
• Content depicting or promoting sexual services
• Nudity or sexual content involving minors (zero tolerance; reported to law enforcement)

D. Regulated and Restricted Industries

• Gambling, betting, or lottery services (unless properly licensed and permitted by law)
• Tobacco, nicotine, vaping, or smoking-related products and content
• Alcohol promotion or sales (unless compliant with applicable laws and age restrictions)
• Firearms, weapons, ammunition, or explosives sales or promotion
• High-risk financial services, including payday loans, debt collection schemes, or unregistered securities offerings
• Pharmaceutical products or health claims that are not approved or verified by applicable regulatory bodies

E. Deceptive Content

• Content that is intentionally false, misleading, or designed to deceive
• Fake testimonials, fabricated reviews, or misleading endorsements
• Impersonation of any person, company, or entity
• Phishing pages, fake login screens, or social engineering content
• Misleading income claims, earnings guarantees, or “get rich quick” schemes

F. Infringing Content

• Content that infringes on copyrights, trademarks, patents, trade secrets, or other intellectual property rights
• Unauthorized distribution of copyrighted materials
• Counterfeit goods or services

2 Prohibited Conduct

You may not engage in any of the following conduct when using the Services:

A. Spam and Unsolicited Messaging

• Sending unsolicited bulk email, SMS, or other messages
• Sending messages to recipients who have not opted in or who have opted out
• Using purchased, rented, scraped, or harvested contact lists
• Failing to include required unsubscribe mechanisms in commercial messages
• Failing to honor opt-out or unsubscribe requests promptly
• Disguising the origin or true sender of messages

B. Security Violations

• Attempting to gain unauthorized access to the Services, other accounts, systems, or networks
• Probing, scanning, or testing the vulnerability of any system or network
• Distributing malware, viruses, ransomware, trojans, or other malicious code
• Interfering with or disrupting the Services, servers, or networks
• Conducting denial-of-service attacks or other attacks against the Services or related infrastructure
• Bypassing or circumventing security measures, access controls, authentication, or usage limits

C. Abusive Automation

• Using bots, scrapers, crawlers, or other automated means to access the Services without express written permission
• Exceeding rate limits or attempting to circumvent usage caps, throttling, or technical restrictions
• Scraping, harvesting, or extracting data from the Services
• Automated account creation or automated interactions that simulate human behavior

D. Fraud and Manipulation

• Engaging in fraudulent transactions, including using stolen payment methods or creating fake orders
• Self-referrals or artificially generating commissions, credits, or rewards
• Manipulating tracking, attribution, analytics, or reporting systems
• Creating multiple accounts to circumvent limits, bans, or restrictions
• Gaming promotions, contests, or incentive programs

E. Misrepresentation

• Impersonating Monarch, Scale, or any Monarch employee or representative
• Creating unofficial pages, domains, or social media accounts that suggest an official affiliation with Monarch
• Registering domains or social handles using Monarch trademarks or confusingly similar names
• Misrepresenting your identity, affiliation, or authorization to act on behalf of another person or entity

2.1 Member Communities, Masterminds, and Events

Participation in Scale, ScalePlus, Pro Max (ProMax), and related member communities is conditional on the conduct requirements in Terms of Service Sections 10.1–10.8, which are incorporated into this AUP. These requirements apply even when participation is included in a paid plan, including WhatsApp and Facebook groups, Zoom meetings, live training, mastermind sessions, forums, networking activities, and online or in-person member gatherings administered or officially designated by Monarch.

Keep participation respectful and focused on business education and collaboration. Political and religious content, campaigning, advocacy, proselytizing, and debates are prohibited regardless of viewpoint. Harassment, threats, discriminatory abuse, personal attacks, sexually explicit content, deliberate disruption, spam, unauthorized solicitation, misuse of private information, retaliation, and evasion of moderator restrictions are also prohibited. The rules cover content in any format, live participation, and community-related direct communications. They govern conduct in the community, not unrelated private activity or personal beliefs, and do not prohibit honest reviews, good-faith complaints, or other legally protected communications.

Any violation, including a first violation, may result in immediate removal from one or more activities or permanent exclusion from all current and future Community Activities, following a good-faith determination based on available evidence. A prior warning is not required except where required by law or an applicable Customer Agreement. Permanent exclusion remains in effect unless reversed in writing after the one-time appeal; renewal, a new purchase, or a new account does not restore eligibility.

Software access and refunds: Community removal alone does not cancel, downgrade, or terminate purchased ScalePlus software access. Access continues under the purchased plan and term, subject to payment obligations and separate software-use terms. Lawful conduct-based removal does not itself create a right to a refund, partial refund, credit, price reduction, or compensation. Applicable purchase guarantees, express contractual refund rights, and non-waivable legal rights remain in effect.

One appeal: Submit one written appeal of the removal decision to support.scale.gg, identifying your account and the grounds for reconsideration. Restrictions remain effective during review. Reinstatement is not guaranteed, and a denied appeal ends the internal community review process without limiting legal remedies.

The notice, evidence, appeal, prospective-application, refund, and continued-software-access safeguards in Terms of Service Sections 10.1–10.8 govern this enforcement. They control over this AUP’s general account-suspension and termination provisions where the violation is confined to these community conduct rules.

3 Messaging Compliance

If you use the Services to send email, SMS, or other electronic communications, you must comply with all applicable laws and regulations, including:

• TCPA (Telephone Consumer Protection Act): Obtain express written consent before sending marketing text messages; honor opt-out requests immediately.
• CAN-SPAM Act: Include a valid physical address and clear unsubscribe mechanism in commercial emails; honor opt-out requests within 10 business days.
• GDPR (General Data Protection Regulation): Where applicable, obtain consent for marketing communications and process personal data in accordance with EU/UK data protection law.
• CASL (Canada’s Anti-Spam Legislation): Where applicable, obtain express or implied consent before sending commercial electronic messages to Canadian recipients.
• Carrier and industry requirements: Comply with mobile carrier acceptable use policies, industry best practices, and applicable messaging guidelines.

You are solely responsible for the content, targeting, timing, consent, and legality of all messages you send through the Services.

4 AI Feature Usage

If you use AI-powered features within the Services, you agree to the following:

• You will review and verify all AI-generated content before publishing, sending, or relying on it.
• You will not use AI features to generate content that violates this AUP, including prohibited content categories listed in Section 1.
• You will not use AI features to generate misleading information, fake testimonials, or deceptive marketing materials.
• You will not attempt to manipulate, jailbreak, or bypass AI safety measures or content filters.
• You acknowledge that AI outputs may be inaccurate, incomplete, or biased, and that Monarch is not responsible for AI-generated content.

5 Resource Usage

You agree to use the Services in a manner that does not consume disproportionate resources or negatively impact other users. This includes:

• Not uploading excessively large files that exceed documented storage limits
• Not running processes or scripts that consume excessive bandwidth, processing power, or storage
• Not using the Services as a general-purpose file hosting, backup, or content distribution network
• Complying with any usage limits, quotas, or fair-use policies communicated within the Services or documentation

6 Reporting Violations

If you become aware of any content or conduct that violates this AUP, please report it to us at support.scale.gg. Include as much detail as possible, including URLs, screenshots, and a description of the violation. We will review all reports and take appropriate action.

7 Enforcement

Monarch may investigate suspected violations of this AUP. Subject to the community-specific enforcement and continued-software-access protections in Section 2.1, if we determine that a violation has occurred, we may take any or all of the following actions at our sole discretion:

• Issue a warning
• Remove or disable access to violating content
• Temporarily suspend your account or access to specific features
• Permanently terminate your account
• Report violations to law enforcement where required or appropriate
• Pursue legal remedies

Monarch reserves the right to act without prior notice where immediate action is necessary to protect the Services, our users, or third parties.

8 Changes to This Policy

We may update this Acceptable Use Policy from time to time. We will update the “Last Updated” date when changes are made. Continued use of the Services after changes become effective constitutes acceptance of the updated AUP.

9 Contact

If you have questions about this Acceptable Use Policy, please contact us: